Turn waiting lines into a calm, called flow

How it works

From first ticket to the counter

One flow for walk-ins and booked visits. Built for the moments people actually stand in line.

1. 01

   Take a number

   Guests join from kiosk, QR, web, or appointment check-in. Each ticket gets a public status link.

2. 02

   Wait with clarity

   Live position, SLA awareness, and optional SMS or WhatsApp when they are almost next.

3. 03

   Get called

   Agents call, recall, hold, or transfer. TV displays and voice announce the next ticket.

4. 04

   Serve and close

   Complete, no-show, or move to another queue. Every step lands on the ticket timeline.

Industries

Built for every counter

Industry packs seed services, voice copy, and queue strategy. Each business then tunes the floor.

• Hospitals and clinics

  Departments, triage priority, rooms as counters, appointment-first queues.

• Banking and finance

  Teller lines, VIP weight, document desks, and calm lobby displays.

• Every other counter

  Retail, government, telecom, and SME floors on one configurable pack.

Business model

One SaaS. Many tenants. Clear roles.

NextUp is multi-tenant by design. The platform creates the business. The business runs the queue. Guests never need your back office.

1. 1

   Platform

   Super admins seed businesses, bind industry packs, and invite owners.

2. 2

   Business

   Owners and managers configure sites, services, counters, queues, and devices.

3. 3

   Floor

   Agents call, transfer, hold, and complete tickets from the live console.

4. 4

   Guests

   Walk-in kiosk and QR, or signed-in guests for tickets and appointments.

Product

Surfaces for every role on the floor

• Kiosk

  Fullscreen take-a-number for the lobby. Pair a device and open the public kiosk link.

• TV display + voice

  Now serving boards with browser speech announcements and live queue counts.

• Agent console

  Call next, recall, serve, hold, no-show, and transfer without leaving the desk.

• Admin

  Platform and business dashboards for sites, services, team invites, and settings.