NextUp

Pricing

Pricing for calm queues

Cloud SaaS or On-premise on your infrastructure. Same Starter, Business, Scale, and Platform tiers. Sized for floors and messaging, not per-ticket meter anxiety.

Cloud is hosted Soft Wash QMS: multi-tenant SaaS, managed updates, and shared infrastructure for every floor you run. USD list prices for global teams.

Starter

One floor on hosted Soft Wash QMS.

$49 USD /mo

Billed monthly

Start with Starter
  • 1 floor / site on multi-tenant Cloud
  • Agent console and walk-in tickets
  • QR guest ticket tracking
  • TV display (basic calling)
  • Up to 5 agent seats
  • Email support and continuous Cloud updates

Recommended

Business

Full floor stack for growing counters.

$149 USD /mo

Billed monthly

Choose Business
  • Up to 5 floors / sites on hosted SaaS
  • Kiosk check-in + QR + TV voice calling
  • Appointments synced with walk-ins
  • SMS pack + WhatsApp guest updates
  • Up to 25 agent seats
  • Industry pack configuration
  • Priority email support

Scale

Multi-site Cloud ops with integrations.

$299 USD /mo

Billed monthly

Choose Scale
  • Up to 20 floors / sites
  • Everything in Business
  • API and webhooks
  • Cross-site analytics
  • Higher messaging allowances
  • Up to 100 agent seats
  • Onboarding call included

Platform

Operators running many Cloud businesses.

Custom

Quote based on footprint

Contact for Platform
  • Unlimited businesses under one platform
  • White-label guest and kiosk surfaces
  • SAML / SSO and governance
  • Custom SLAs and rollout support
  • Dedicated success contact
  • Volume messaging and data residency options

Not sure? Request a trial

Tell us about your floor and how long you need. We will email you after verifying your address.

Email

Who it is for

Mapped to the NextUp model

Platform, business, floor, and guests each get a clear lane. Pick Cloud or On-premise, then the same tier that matches how many floors and channels you run.

  1. 01

    Platform

    Operators and MSPs who seed many businesses, bind industry packs, and need white-label plus SSO. Choose Platform on Cloud or On-premise.

  2. 02

    Business

    Owners and managers configuring sites, services, counters, and devices. Business or Scale (Cloud or On-premise) fits most multi-floor chains.

  3. 03

    Floor

    Agents calling, transferring, and completing tickets. Seat limits scale with the plan; guests never see the back office.

  4. 04

    Guests

    Walk-in kiosk, QR tickets, appointments, and SMS or WhatsApp updates. Guest surfaces are included; messaging packs grow by tier.

FAQ

Pricing questions

Is pricing per ticket or per agent?

Published tiers are per business with floor and seat caps. Cloud and On-premise share Starter, Business, Scale, and Platform. On-premise monthly list is Cloud + $150. Neither mode uses a per-ticket meter that spikes on busy days.

Why annual save 20%?

Annual discounts of about 15 to 20% are common in queue SaaS (for example Waitwhile publishes about 20% off annual). NextUp applies 20% off the monthly list when you pay yearly, for both Cloud and On-premise (after the +$150 On-premise premium).

Do SMS and WhatsApp cost extra?

Starter focuses on in-venue flow. Business and above include messaging packs. High-volume or regulated regions may need add-on credits. On-premise messaging often uses your own providers; ask when you scope the install.

Global vs Myanmar prices?

Use the market toggle above the plans. Global shows USD only. Myanmar shows MMK at 1 USD = 5000 MMK (with USD as a secondary line). Billing period (Monthly or Annual) and service mode (Cloud or On-premise) are separate from market.

Cloud or On-premise?

Cloud is hosted Soft Wash QMS: multi-tenant SaaS, managed updates, and faster start. On-premise uses the same tiers, installed and set up on your infrastructure, database, and network when you need control or residency. Infra is yours; monthly list is Cloud + $150 for that responsibility.

Ready to configure a business? Sign in or review the business model.

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