Terms of Service

These Terms of Service ("Terms") govern access to NextUp, the Soft Wash queue management product from Menzies. By using the marketing site, creating an account, accepting an invite, starting a trial, or operating a Cloud or On-premise workspace, you agree to these Terms.

The service

NextUp provides multi-tenant queue management: business consoles, platform admin tools, kiosk and TV floor surfaces, agent desks, guest ticket pages, appointments, messaging outbox, and related docs. Features depend on your plan (Cloud or On-premise tiers such as Starter, Business, Scale, or Platform) and what your tenant administrators enable.

Accounts and roles

• You must provide accurate account information and keep credentials confidential.
• Roles (platform admin, owner, manager, agent, device) define what each user or station can do. Workspace owners are responsible for who they invite and what guests see on public ticket links.
• You must promptly revoke access for people who leave your organization.

Acceptable use

You agree not to:

• Probe, overload, or disrupt the service, or bypass authentication or role checks.
• Use NextUp to send unlawful spam or abusive messaging through configured channels.
• Upload malware, infringing content, or data you have no right to process.
• Misrepresent your affiliation with Menzies or NextUp.
• Resell or white-label the product except under a written partner agreement.

Customer data

You retain rights to the business, queue, and ticket content you put into NextUp. You grant us a limited license to host, process, and display that content solely to provide and secure the service. Our Privacy Policy describes how personal data is handled. You are responsible for lawful collection of guest data (notices, consent, and industry rules that apply to your lobby).

Cloud and On-premise

Cloud. We host the multi-tenant Soft Wash application and managed data stores (typically Postgres and optional object storage). Availability targets, if any, appear in your order or SLA addendum.

On-premise. You host the application on your infrastructure. You remain responsible for servers, databases, network security, backups, and updates on the release path you choose, unless a separate support contract says otherwise. Fees for On-premise install and setup follow published pricing or your quote.

Trials and plans

Trials are time-limited and may be declined or ended if we detect abuse. Paid plans renew according to the billing period you select (or your invoice). Taxes and local currency display (when shown) are for convenience; the binding commercial terms are those on your invoice or signed order.

Third-party services

Optional integrations (for example Twilio SMS, SMTP email, messaging webhooks, or Neon-hosted storage) are subject to those providers' terms. We are not responsible for outages or policy changes of third parties you enable.

Intellectual property

NextUp, Soft Wash UI patterns used in the product, and related trademarks belong to Menzies or its licensors. These Terms do not transfer ownership of our software. Feedback you share may be used to improve the product without obligation to you.

Disclaimer

The service is provided "as is" and "as available," to the fullest extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not allowed.

Limitation of liability

To the fullest extent permitted by law, Menzies and its contributors are not liable for indirect, incidental, special, consequential, or lost-profit damages, or for lost queue data beyond reasonable backup practices described in your plan docs. Our aggregate liability arising from the service is limited to the fees you paid us for NextUp in the three months before the claim (or, if you are on a free trial with no fees, fifty US dollars). Some jurisdictions do not allow certain limits; in those places, our liability is limited to the maximum permitted by law.

Suspension and termination

We may suspend or terminate access for unpaid invoices, security risk, or material breach of these Terms. You may stop using the service and request tenant closure through your owner account or support channel. Provisions that by nature should survive (IP, liability limits, governing law) remain in effect.

Governing law

Unless a signed order names a different jurisdiction, these Terms are governed by the laws of the jurisdiction where Menzies principally operates its NextUp commercial entity, without regard to conflict-of-law rules. Courts in that place have non-exclusive venue for disputes, subject to mandatory consumer protections that cannot be waived.

Changes

We may update these Terms as the product and regulations change. The date at the top of this page will change when we do. If a change is material and you have a paid workspace, we will aim to notify owners by email or in-product notice when practical. Continued use after the effective date constitutes acceptance, except where your written contract requires mutual signature for amendments.

Contact

Questions about these Terms: use the trial request form on Pricing with a verified email, or the support channel on your workspace invite or order confirmation. For privacy-specific questions, see the Privacy Policy.

This page is product copy for clarity, not a substitute for formal legal advice. If you need a signed agreement, ask us for the current contract pack.