Agent desk

Open Agent in the sidebar (or use counter shortcuts from Home). Station accounts land here after sign-in.

Daily loop

1. Select the queue and counter (the counter must be open).
2. Click Call next to move a waiting ticket to called. The TV updates and may announce.
3. Click Serve, then complete when the guest is done.
4. Use Recall, Hold, or No-show when needed.
5. Transfer sends a ticket to another queue. Redirect needs destinations set up first.
6. Issue ticket covers walk-ups when there is no kiosk nearby.

Station accounts only see Home and Agent. Setup pages stay unavailable for those logins.

Tip: keep one queue and one open counter selected before the lobby opens, so the first Call next is one click.