Floor setup

Do this as an owner or manager before guests arrive. Home may show a Finish setup tip until a department exists.

Setup order

1. Sites: add a branch or floor location.
2. Services: what guests pick when they take a number (name, optional ticket prefix, priority).
3. Departments: group counters under a site (or use Create General on Home when offered).
4. Counters: attach to a site and department; leave status open so staff can call.
5. Queues: name + site + service, and how tickets are ordered:
   • First come first served
   • Priority
   • Appointments first
6. Destinations (optional): needed if agents will use Redirect.
7. Timelines (optional): multi-step guest journeys.

What depends on what

• A department needs a site.
• A counter needs a site and a department.
• A queue needs a site and a service.

Without an open counter and a queue for the service, Call next and kiosk take-a-number will not run smoothly.

Tip: finish Sites → Services → Departments → Counters → Queues before you pair devices.